Interim COO for B2B Tech Company
SUMMARY
Facing growth challenges due to increasing demand, the client lacked a formal management framework and needed a business growth plan aligned with their product expansion. An operational management framework and a strategic business plan were introduced, emphasizing SAAS revenue growth and operational efficiency. This led to faster, evidence-based decision-making, a predictable sales conversion process, and a streamlined customer license renewal system, enhancing the overall revenue stream.
Challenge
The client faced growth challenges as the demand for their solutions increased, leading to complexity in team management, project and performance management, and overall business operations. Integrating and coaching new hires added to the complexity. The absence of a formal management framework or methodology compounded the issues. To leverage a market opportunity window, the client required a quantified business plan for growth that aligned with their product portfolio extension.
Solution
The consultant implemented a systematic and predictable operational management framework using digital tools, rituals, metrics, reporting, and collaboration practices.A business plan was created, including product portfolio strategy and financial projections, aiming at scenarios for SAAS revenue growth. The consultant focused on fostering company maturity and driving operational efficiency using best practices in agile project management, remote team management, employee coaching, and continuous improvement.